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Processing time, Refunds, Returns & Shipping

Processing time:

  • Our processing time is 2-10 business days.
  • Our Processing time is the time from when the order is placed, the time it takes for the product to be made and then sent to a shipping carrier.
  • Most of our products are handmade on demand which mean some products may take longer to process but will ship in 7-10 business days from order date.



Refunds: 

  • Due to the nature of products being sold, all orders placed are final sale. Skorpion Goddezz Hair and Body Essentials llc does not process any returns/exchanges
  • There are no returns/exchanges due to sanitary reasons, so be attentive as to what you order. All of our products are hand inspected throughly to ensure our products quality. 
  • There are no refunds or cancellations once the order has been placed 




Returns:

  • If there are any issues with your order, such as any products missing or an incorrect product, please contact our customer service team immediately at:

[email protected]

  • Please allow 48-72 business hrs from the date your email was sent to receive a response. 
  • If your package is returned to sender, you will be responsible for the shipping fee to resend your products. 



Lost or Stolen Packages: 

  • If your item arrived damaged you will have 48 hours to contact our customer service upon the delivery of your item. Please include extensive photos or videos of the damage.
  • Skorpion Goddezz Hair and Body Essentials LLC is not responsible for any lost or stolen packages.
  • If your package has been confirmed delivered via USPS or UPS and you did not receive it please contact USPS or UPS to file a claim. If there is an issue with USPS or UPS filing a claim, please contact our customer service at

[email protected] so that we can properly access the situation and help with finding a solution.

  • Please note that if your package goes missing by UPS or USPS you will be refunded for the items lost not the shipping cost


Shipping:

  • Due to changes within USPS, shipping times may be delayed.
  • Shipping costs are automatically calculated based on the size and weight of the products purchased. We try to offer the lowest shipping prices that are available.